SHIPPING POLICY

A LEGAL DISCLAIMER

At Carpe Diem, every order is packed with care and shipped as quickly as possible. Here's everything you need to know.

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PROCESSING TIME

Orders are processed within 2–4 business days before they're shipped. During busy drop periods, processing may take slightly longer — we'll always keep you updated.

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UK DELIVERY

Once shipped, UK orders arrive within 3–5 business days. Every order is fully tracked from the moment it leaves us.

INTERNATIONAL DELIVERY

International orders typically arrive within 7–21 business days, depending on your destination and local customs processing. Tracking is provided on all international orders.

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SHIPPING COSTS

Shipping costs are calculated at checkout based on your location and order size. You'll see the full cost before you complete your purchase — no surprises.

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ORDER TRACKING

As soon as your order ships, you'll receive a tracking link by email so you can follow it every step of the way.

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PRE-ORDER ITEMS

Pre-order items are not yet in production. By ordering, you're securing your size in a limited upcoming batch. We'll email you directly with a confirmed shipping timeframe as production is finalised. If your order includes both pre-order and in-stock items, they may ship separately.

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DELAYED OR LOST PACKAGES

If your order hasn't arrived within the expected timeframe, get in touch at thecarpediemcollective@gmail.com with your order number and we'll look into it right away.

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INCORRECT ADDRESS

Please double-check your shipping address at checkout — we're unable to redirect a package once it's been dispatched. If you spot an error, contact us as soon as possible and we'll do our best to update it before it ships.